Career Opportunities
Front Office Manager
We are seeking a proactive and charismatic Front Office Manager to lead our guest services team. In this pivotal role, you will be the face of our establishment, ensuring every guest’s journey, from check-in to check-out, is seamless and memorable. You’ll be responsible for overseeing the daily operations of the front desk, reservations, and guest relations.
Key Responsibilities
- Team Leadership: Recruit, train, and mentor the front office team, fostering a positive, high-performance culture.
- Operational Excellence: Manage day-to-day front office operations, including check-ins, check-outs, and handling guest requests and inquiries.
- Guest Satisfaction: Proactively address guest feedback and resolve issues to ensure maximum guest satisfaction and loyalty.
- Financial Management: ensure accurate billing and cash handling procedures.
- Communication: Serve as the central point of communication between all hotel departments, ensuring a smooth flow of information.
- Problem-Solving: Anticipate and resolve operational challenges with efficiency and a calm, composed demeanor.
What We’re Looking For
- Proven experience as a Front Office Manager, Reception Manager, or similar role.
- Exceptional leadership and communication skills.
- A true passion for delivering outstanding customer service.
- Strong problem-solving abilities and a proactive approach.
- Proficiency with hotel management software (e.g. Mews, Amadeus & Opera)
- Flexibility to work various shifts, including weekends and holidays.
- Must be fluent in English written & verbally, (any other language is an asset)
- Knowledge of customer service best practices and hospitality standards
Why Join Us?
- Competitive salary.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
How to Apply
If you are a dynamic leader with a passion for hospitality, we would love to hear from you. Please send your resume and a brief cover letter outlining your experience and why you are the ideal candidate for this role to hr@maritim.com.mt with the subject line “Front Office Manager Application” or fill in the below form:
